When Survey Polls Failed, This CEO Found a New Solution
Headspring is an enterprise software company that works with Fortune 1,000 companies to align
software application portfolios to enterprise business goals. In 2009 the company was named #127 on
Inc. 500, the exclusive ranking of the nation’s fastest-growing private companies.
Through enterprise software, Headspring helps Fortune 1,000’s solve some of their toughest software challenges. But inside the Headspring offices,
the company was facing a major challenge of their own. How could they engage and connect nearly one hundred employees across four offices?
As Headspring grew and added headcount at a rapid pace, CEO Dustin Wells had a gut feeling about how business was,
but he didn’t have any quantitative measures to prove how he felt. Due to the nature of his role, Wells was spending the majority of his time in front of clients,
which was giving him less face-to-face time with employees. He was starting to realize that the more Headspring grew,
the more disconnected he became with how people in his company were feeling.
Headspring knew an employee engagement survey platform was the answer, so they took a try at rolling out surveys themselves.
They didn’t see a need for a third party platform. Using Google Forms, Surveymonkey, and additional polling tools,
they took engaging employees upon themselves—but there were problems.
The first problem: these surveys were completely disconnected. There was no cohesion or focal point that connected all of the dots across the company.
The second problem: It took the team a tremendous amount of time to create questions, but they still didn’t know if they were even asking the right questions.
To make matters more difficult, the technology solutions collected data, but the analytics and reporting from them were just spreadsheets.
“We had nothing else besides rows and rows of data that we had to comb through in order to get the insights that would help us drive the business,” Wells says.
“We had nothing else besides rows and rows of data that we had to comb through in order to get the insights that would help us drive the business”
Dustin Wells - CEO at Headspring
Workify Brings Everything Together
Wells realized he needed a tool that brought in relevant data, but also made sense of it.
Through Workify, Headspring now has a way to connect the dots and bridge the gap on the their team’s pulse.
“I can make sure we are creating a culture that makes everyone happy,” Wells says.
Since implementing the tool, Headspring has increased communication and collaboration scores both from Q2 in 2016 to Q1 in 2017,
and the company has also seen significant eNPS score increases from Q2 in 2016 to Q1 in 2017.
This all comes after initial worry about the Headspring team adopting Workify.
“We work with software engineers and those are the most picky users because they have a high-standard for what they expect,” Wells says.
Wells knew if his team wasn’t willing to use the platform, feedback wouldn’t be received and money would be wasted.
Not only did the Headspring team engage with Workify, but Wells receives unique service that isn’t present in other products.
The client success team at Workify makes sure that Headspring gets not only the best in technology solutions,
but also the best in organizational development and problem solving.
“I was amazed by the reporting and analytics.
I had a real time dashboard where I could go in and hit refresh to see our completion rate and how are things trending over time,
so I don’t have to wait till surveys are closed,” Wells says. “Workify also gives us a summary and a powerpoint deck of what was seen from an insight standpoint,
and what we might want to look at.”
The ROI story of Workify has sold itself. The expense of the solution, combined with the service is a no brainer for Wells. “If I can retain one person from the feedback we get, then the system has paid for itself.”
“I was amazed by the reporting and analytics. I had a real time dashboard where I could go in and hit refresh to see our completion rate and how are things trending over time, so I don’t have to wait till surveys are closed”